By ordering with MONTE, you understand and accept the following shipping policies:
Please allow 1-2 business day(s) handling time, and 1-4 business day(s) shipping time for domestic customers. Orders placed after 2:00pm Friday may not be processed until the following Monday.
MONTE is not responsible for any packages once delivery has been confirmed via tracking information - NO exceptions. Please double check the spelling of your delivery information during checkout.
Shipping charges are non-refundable, unless you receive an incorrect or defective item. If this is the case, please reach out to us for assistance: firstname.lastname@example.org
We want you to love your MONTE purchase! If you are not 100% satisfied, you can return your item for a full refund within 14 days of purchase.
To be eligible for return, the following criteria must be met:
- Items must be unworn and free of stains, makeup, etc.
- Tags must be attached.
- Sale items marked to 50% of more are Final Sale.
Please send all returns to the address listed on your packing slip.
Please allow 1-2 business days for your return to be processed, and 1-3 business days (depending on your financial institution) for the funds to post to your account.
If you receive an incorrect or damaged item, or just have questions about your order, please contact us: